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Tidio Copilot

Browser Extension 4.3/5 Chrome

What is Tidio Copilot?

Free AI assistant Chrome extension that integrates with helpdesks to automate 30% of responses using custom knowledge bases.

Tidio Copilot is a free AI assistant that integrates as a Chrome extension with helpdesks like Zendesk, Intercom, Gorgias, and Gmail. It analyzes conversations across live chat, email, and social media to suggest accurate, on-brand responses, automating up to 30% of agent workload. Built on Anthropic's Claude AI, it offers enterprise-grade security with GDPR/CCPA compliance and encryption. Users can add custom knowledge bases for factual replies, and the tool is part of the Tidio ecosystem used by 300,000+ businesses.

Key Features

AI-powered response suggestions
Works with Zendesk, Intercom, Gorgias, Gmail
Custom knowledge base integration
Real-time conversation analysis
On-brand, factual responses
No platform migration required
Enterprise-grade security (encryption, GDPR/CCPA)
30% workload reduction

Use Cases

Customer support agents using Zendesk can reduce repetitive typing by accepting AI-suggested answers for common queries, cutting response time by 30%.
E-commerce teams on Gorgias let Copilot suggest product recommendations based on customer preferences, increasing upsell opportunities without extra effort.
Intercom users handling live chat and email get instant draft replies that match brand tone, allowing them to focus on complex issues.
Small business owners managing Gmail support can use Copilot to generate accurate policy responses, ensuring consistency across all customer interactions.
Enterprise support teams add their FAQ and product docs to Copilot's knowledge base, eliminating hallucinations and ensuring every AI suggestion is fact-checked.
Social media managers using Tidio's ecosystem can have Copilot analyze conversations across channels, providing unified response suggestions that maintain brand voice.
AI assistanthelpdeskcustomer serviceChrome extensionZendeskIntercomGorgiasGmailresponse automationknowledge baseClaude AIfree
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Frequently Asked Questions

What does Tidio Copilot do?

Free AI assistant Chrome extension that integrates with helpdesks to automate 30% of responses using custom knowledge bases.

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