Thena
What is Thena?
AI customer support for B2B teams: omni-channel ticketing, AI agents, Slack/Email/MS Teams integrations, and smart routing.
Thena is an AI-powered customer support platform designed for B2B teams. It unifies Slack, email, and chat into a single ticketing system with AI agents, smart routing, and automation. Features include omni-channel ticketing, AI chat agents, Slack/Email/MS Teams integrations, auto-triage, customizable boards, help centers, and workflow automation. The platform helps B2B support teams resolve issues faster by leveraging AI to handle repetitive tasks and providing context-rich account management.
Key Features
Use Cases
Frequently asked questions
- Is Thena free?
- Thena offers a free trial.
- What is Thena used for?
- Thena is used for B2B customer support; Slack-based support; Multi-channel support; AI automation of repetitive tasks; Account management.
- What are alternatives to Thena?
- Alternatives to Thena include Zendesk, Intercom, Freshdesk, Front. See the full ranked list of Thena alternatives on ContentBuffer.
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