AI customer service and marketing platform unifying websites, apps, and social media to drive global growth.
Mixdesk is an AI-driven customer service and marketing platform that unifies websites, apps, and social media channels like LiveChat, WhatsApp, Facebook, Instagram, Line, Email, and Telegram. It uses advanced large language models to automate lead qualification, provide 24/7 multilingual support, and run marketing campaigns. Features include omnichannel inbox, AI Agent, AI Copilot, automation, team collaboration, and data insights. Trusted by businesses worldwide, it aims to turn every message into a sale and drive global growth.
lightbulbE-commerce businesses use Mixdesk's AI Agent to qualify leads from website chat and social media, capturing contact details and driving sales conversions around the clock.
lightbulbMarketing teams create targeted campaigns by importing contacts and sending one-click bulk messages via WhatsApp and Facebook, tailoring offers to customer segments.
lightbulbCustomer support agents collaborate in a shared inbox with AI Copilot that handles repetitive queries, allowing them to focus on complex issues and improve response times.
lightbulbGlobal companies leverage multilingual AI to automatically translate conversations into hundreds of languages, providing native-level support to international customers.
lightbulbSales teams use real-time data insights to monitor service performance across channels, identify bottlenecks, and continuously improve business decisions.
lightbulbTravel agencies automate customer journeys by setting up AI workflows that send booking confirmations, travel tips, and follow-ups via email and messaging apps.
lightbulbManufacturing firms integrate Mixdesk with their CRM via API to sync lead data and automate follow-ups, reducing manual effort and increasing conversion rates.
AI customer servicemarketing automationomnichannellive chatWhatsAppFacebookInstagramTelegramLineemaillead generationmultilingualAI agentteam collaboration
