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Callbell

Web Application 4.3/5 WebMobile (Android)Mobile (iOS)

What is Callbell?

Centralize WhatsApp, Messenger, Instagram, and Telegram chats into one multi-agent support platform for teams.

Callbell is a customer support platform that centralizes communication across WhatsApp, Facebook Messenger, Instagram, and Telegram into a single multi-agent inbox. It offers chat management, a no-code chatbot builder, broadcast campaigns, API/webhooks, and team collaboration features. Trusted by over 75,000 companies, it helps sales and support teams respond in real-time from any device.

Key Features

Multi-agent shared inbox
WhatsApp Business API integration
Facebook Messenger integration
Instagram Direct integration
Telegram integration
No-code chatbot builder
Broadcast/campaign module
API & Webhooks
Zapier integration
Mobile app (Android & iOS)
Team collaboration & auto-routing
Advanced statistics
ChatGPT integration (Enterprise)
SAML/SSO (Enterprise)
Website chat widget

Use Cases

Customer support teams manage inquiries from WhatsApp, Messenger, Instagram, and Telegram in one inbox, reducing response time by 40%.
Sales teams use the broadcast module to send promotional WhatsApp campaigns to imported contacts, increasing engagement and conversions.
E-commerce businesses automate order updates and FAQs with a no-code chatbot, handling 80% of repetitive queries without human intervention.
Marketing teams create interactive WhatsApp campaigns with images and documents, tracking open rates and click-throughs to optimize ROI.
Startups centralize all customer conversations across messaging apps, enabling small teams to provide consistent support from any device.
Enterprise organizations integrate Callbell with their CRM via API, syncing customer data and automating follow-ups for a unified workflow.
WhatsAppFacebook MessengerInstagramTelegramchatbotteam inboxbroadcastCRMmulti-channelcustomer supportsalesautomationno-codeZapierAPI

Alternatives

Intercom Zendesk Freshdesk Tidio
Visit Callbell ↗

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Frequently Asked Questions

What does Callbell do?

Centralize WhatsApp, Messenger, Instagram, and Telegram chats into one multi-agent support platform for teams.

What are alternatives to Callbell?

Popular alternatives to Callbell include Intercom, Zendesk, Freshdesk, Tidio.

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