🚨Cisco Expert Makes Rookie Mistake, Dumps 4,000 AS/400 Sessions
Cisco techie's mistake causes 4,000 AS/400 sessions to drop
TL;DR
A Cisco techie with three months' experience made a critical error, causing 4,000 AS/400 sessions to drop. The mistake was due to improper spanning-tree settings on a new switch. This highlights the importance of proper supervision and training for tech support.
A Cisco techie with three months' experience was sent to a customer site without proper supervision. The rookie made a critical mistake, setting incorrect spanning-tree settings on a new switch, which caused 4,000 AS/400 sessions to drop. The error was due to SNA over TCP/IP emulation, and losing a single packet would cause the connection to fail. The IT team had to manually kill the sessions one by one to restore them. The mistake was a valuable learning experience for the techie, who felt embarrassed but kept their job. This incident underscores the importance of thorough training and supervision for tech support roles.
Key Points
Cisco techie with three months' experience sent to customer site without proper supervision.
Mistake caused 4,000 AS/400 sessions to drop due to incorrect spanning-tree settings.
Error due to SNA over TCP/IP emulation, losing a single packet would cause connection failure.
IT team had to manually kill sessions one by one to restore them, a time-consuming process.
Techie felt embarrassed but kept their job, highlighting the importance of proper training.
Why It Matters
This mistake highlights the critical importance of proper supervision and training for tech support roles. If you're managing a team of tech support personnel, ensure they have adequate training and supervision before sending them to customer sites. A single mistake can cause significant downtime and impact customer trust.
Frequently Asked Questions
Why does this matter?
This mistake highlights the critical importance of proper supervision and training for tech support roles. If you're managing a team of tech support personnel, ensure they have adequate training and supervision before sending them to customer sites. A single mistake can cause significant downtime and impact customer trust.
What happened?
A Cisco techie with three months' experience made a critical error, causing 4,000 AS/400 sessions to drop. The mistake was due to improper spanning-tree settings on a new switch. This highlights the importance of proper supervision and training for tech support.
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